Goldmine Front Office 2000

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GOLDMINE FRONT OFFICE 2000

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GoldMine® FrontOffice Sales and Marketing™ Features

Opportunity Management enables a salesperson or sales manager to easily view what sales are in the “pipeline” and to focus on the opportunities that need the most attention.

Complete History Tracking ensures that the sales team always has instant access to detailed information about the status of an account.

PDA Synchronization allows a salesperson to take contact information on the road.

Automated Processes™ distribute sales and marketing messages 24-hours a day, 365-days a year.

Literature Fulfillment simplifies the process of scheduling literature requests and tracking what materials were sent to whom.

Leads Analysis enables the marketing team to quickly view the number of responses, potential sales and total costs associated with a marketing campaign.

Link to Goldmine Service and Support™ enables a salesperson to review the service history of a specific client. The salesperson can also send a message to the support team to alert them to a problem or request assistance with an issue the customer might have.

GoldMine FrontOffice integrates account management, sales force automation and marketing automation with call center software for external service and support desks to deliver a single, complete view of organizations’ customers. GoldMine’s Management Intelligence allows small to medium-sized organizations to improve planning and create relevant “best practice” processes and models. GoldMine addresses complete customer relationship needs by enabling sales, marketing, service and support teams to share account information and communicate in real time. Both Sales and Marketing and Service and Support components can be licensed separately to address specific needs or as one suite to provide a total CRM solution.

How are Sales, Marketing and Support integrated in the FrontOffice solution?
Sales, marketing and support teams can easily view pending or completed activities that relate to a specific customer. Neither team is isolated from the other in understanding the complete profile of a customer. Instead, both teams can alert one another regarding critical actions and follow-up activities – sales teams can set an automatic alert that notifies any support agent of an open customer complaint, while support agents send e-mail notifications to the sales person who owns the record about a potential upgrade or upsell. This integration means that teams are really working together as one to ensure complete customer satisfaction.

GoldMine FrontOffice Sales and Marketing offers a solid core of account/contact management and sales force and marketing automation. GoldMine manages every facet of prospect/client relationships. It blends Opportunity Management, Territory Realignment, Forecast and Quota Analysis with a Marketing Encyclopedia System, Web data importing and Leads Analysis into an integrated application. GoldMine also offers standard contact management functions from scheduling, e-mail and Print/Fax merging to customizable fields and screens. GoldMine Mangement Intelligence provides easy reporting on database information while flexible license configuration and client/server database support complete the only easy-to-use and affordable sales and marketing automation tool for small to medium-sized businesses.

GoldMine FrontOffice Service and Support brings the call management functionality of more complex enterprise systems into an easy-to-use application, at a fraction of the cost. Out-of-the-box, the GoldMine Quick Start Wizard provides support centers with industry best practices as well as the ability to instantly customize the product for your unique environment—all without programming, so you can get up and running quickly. The Business Process Automation Module defines business rules based on customizable templates that can help proactively identify bottlenecks. GoldMine includes a broad range of easy-to-use, wizard-driven functionality that provides the power to successfully manage a support center.

GoldMine® Everywhere Server

GoldMine Everywhere Server gives users of GoldMine® FrontOffice 2000™ the freedom to access customers, calendars, and key sales, service and marketing information in real time, from any remote location. GoldMine Everywhere Server includes GoldMine Everywhere Web, GoldMine Everywhere for the Palm™ VII Handhelds, and GoldMine Everywhere Thin Client, extending the GoldMine Windows solution from the Web and beyond to Wireless.

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GoldMine Management Intelligence™ enables managers to generate reports and monitor the status of a sales and marketing environment including forecasted sales and leads generated.

	GoldMine’s Answer Wizard provides a series of questions that lead a manager through the process of choosing the proper report to answer key business questions
	GoldMine’s Manager’s Console monitors vital information that can be viewed, at a glance, by a manager to proactively manage problems as they arise and take steps to avoid them in the future

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Opportunity Management Inc
15455 NW Greenbrier Pkwy Ste 210
Beaverton OR 97006
Phone: (503) 614-0499
Sales: (888) 664-4408
Fax: (503) 614-0565